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Shipping & Returns

Returns Policy

Brick Lady operates under Australian Consumer Law and in particular the consumer rights therein.  You can read more about these rights at the ACCC website [http://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund].

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Please discuss you return request with us.
 
Should we undertake a return for an item you must ensure the following is followed.  All brand new merchandise purchased from Brick Lady is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor.

Merchandise can be returned only if in original manufacturer's packaging (where supplied), same condition as sold, with all literature / instructions / documentation. Place the manufacturer's box into a shipping carton.

Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method.

Brick Lady can not be held responsible for lost or damaged packages. .

If any of the above conditions are not met, Brick Lady reserves the right to refuse the return.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 


Shipping

We can ship to virtually any address in Australia and we may ship outside of Australia or to PO Box's - please check with us. Note that there are restrictions on some products, and some products cannot be shipped. Please contact us if not sure
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider  shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items are calculated based on destination postcode within Australia. The freight costs of any such item can be found on its detail page of the item(s) you wish to purchase.

If you live in the Adelaide Hills we may be able to offer free delivery to selected towns.  We also offer free local pickup.  Contact us before placing your order to confirm - this option will be available at checkout.

Brick Lady can not be held responsible for lost or damaged packages either purchased on-line or phone order

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